The Hard Truth About Soft Skills

This article was originally written by Morgan Browning for Inc.com I have a serious issue with the term “soft skills.” You know, those skills that the United States Department of Labor lists as Communication; Enthusiasm and Attitude; Teamwork; Networking; Problem Solving and Critical Thinking; and Professionalism. Every one of those skills is absolutely critical to…

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Transform Your Organization Through Reverse Engineering

An interview with 2015 Emergenetics Brain Summit Keynote Speaker Andre Wiringa. 1. What exactly is “reverse thinking” or “reverse engineering”? Creating a consistent and memorable customer/guest experience is key. And that is exactly where some brands are successful, yet most struggle. People are the brand, which is the main reason behind the success of game…

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The 5 Questions to Unlock Your Employee Engagement

What is employee engagement, anyway? It’s a complex idea that includes everything from an employee’s happiness to their motivation to their compatibility with the company’s mission. But that doesn’t actually mean that increasing engagement in your company has to be hard. Your first step is figuring out how your employees feel. An engagement survey is…

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4 Ways to Become a Better Manager Through Human Capital Management

A good manager can make all the difference in the way employees operate within a company by utilizing the “human capital management” concept. In fact, Gallup estimates managers account for at least 70 percent of the variance in employee engagement scores across businesses. The term “human capital management” describes an approach to staffing where people…

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